سياسة الاسترداد

Last updated: August 20, 2026

At Sayef Store, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange under the conditions below.

1. Return eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and tags where applicable.
  • The product has not been damaged, modified, washed, or used improperly.
  • Proof of purchase or order details are provided.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

2. Damaged or incorrect items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos or videos of the product.
  • Photos of the packaging if it was damaged upon delivery.

After reviewing your request, we may offer a replacement, exchange, or refund where applicable.

3. Change of mind

If you simply change your mind about a purchase, you may request a return within 7 days, provided the product meets our return conditions.

Return delivery costs for change-of-mind returns may be deducted from the refund or paid by the customer.

4. Non-returnable items

The following items may not be eligible for return:

  • Products that have been used or opened where hygiene or safety requirements prevent resale.
  • Personalized or customized products.
  • Products damaged through misuse or improper handling.
  • Items missing their original packaging or essential accessories.
  • Products specifically identified as non-returnable on the product page.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

Original shipping or delivery charges may be non-refundable where the return is due to a change of mind.

6. Exchanges

If you would like to exchange an eligible product, contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. Return shipping

For defective, damaged, or incorrectly supplied products, Sayef Store may cover the reasonable return shipping cost.

For change-of-mind returns, the customer may be responsible for return shipping costs.

8. How to request a return

To request a return, please contact our customer support team with:

  • Order number
  • Customer name
  • Reason for return
  • Photos/videos (if applicable)

Our team will provide you with the return instructions if your request is eligible.

Please do not send a product back without receiving return instructions from us first.

9. Refund exceptions

We reserve the right to refuse a return or refund if the returned product does not meet the conditions stated in this policy, including where the product has been used, damaged, altered, or returned without its required accessories or packaging.

Nothing in this policy is intended to limit any rights you may have under applicable UAE consumer protection laws.

10. Contact us

For questions regarding returns, refunds, or exchanges, please contact us: